FAQ

Q) Why buy a pre-owned watch?

​Purchasing a pre-owned luxury watch offers several advantages.  Beyond avoiding waiting lists for high-demand, limited-production models, it's a smart investment, often free from initial depreciation. Additionally, collectors can access discontinued limited edition or vintage models that are no longer in production, making pre-owned watches the sole avenue to acquire such rare pieces.

Q) Are you an authorised dealer?

No, we are not an authorised dealer.  Cushti Watches prides itself on being an independent business, free from the shackles of recommended retail prices (RRPs).  This independance grants us the flexibility to offer competitive prices and curate a collection based on our personal standards.  Every piece we select is chosen with care, reflecting something we would wear ourselves and readily accept back if needed.

Q) How do I know my watch is authentic?

When purchasing a watch from Cushti Watches, rest assured that it is guaranteed to be authentic and precisely as described.  Each of our watches undergoes thorough scrutiny by both our team and an independent watchmaker to ensure smooth operation and adherence to manufacturer standards.  We also conduct checks via the watch register to confirm they are not lost, stolen, or fraudulent.

Q) Are your watches serviced?

All watches sold by Cushti Watches undergo meticulous examination, and if necessary, they are serviced before becoming available for purchase.

Q) How and when will I receive my watch / Jewellery after purchasing?

Upon receiving payment for your purchase, we strive to dispatch your new watch or jewellery item within 1-3 working days.  While most orders are shipped the same working day, we include a small buffer to account for any unforeseen circumstances, ensuring our customers are not left disappointed.  For all UK orders, we offer free shipping via Royal Mail Special Delivery, guaranteeing next working day delivery.  Once your parcel has been dispatched, we shall send you an email with your tracking number so that you are able to keep an eye on your parcel throughout its journey to you.  All items will be fully insured during the delivery process. 

Orders outside of the UK will be shipped via FedEx or DHL.  We encourage you to reach out to us for a personalised quote and estimated delivery time.  Again your watch will be fully insured during the delivery process, via our third party insurer. 

Q) What is a Pre-owned, Unused Watch / Jewellery Item?

A pre-owned, unused watch / Jewellery item is a brand new, never worn item in original factory sealed condition, with the accompanying packaging, boxes, papers and instructions.

Q) Do you accept returns if I'm not 100% happy with my purchase?

Yes, at Cushti Watches your satisfaction is our commitment.  Your item may be exchanged or refunded for upto 14-days from the day of purchase. Please read our Returns Policy for more information.

Q) What is a restocking fee?

A 3% restocking fee is a charge that will be applied to all returns for refund on purchases.

Q) How much detail do you need about the history and condition of the watch / Jewellery item I wish to sell / trade?

Please tell us as much as possible about your watch / Jewellery, including any flaws or faults and try and take clear images of all angles.  All items will be thoroughly checked by our in house team, checked against the Art Loss Register, as well as being authenticated by a third party professional. No money is paid out for items until this process has been complete.  All sellers must provide a form of picture ID, which matches the bank details of the account you wish to have any funds transferred into. For this reason it is always best to be as honest as possible in the description of the item you wish to sell, so as to prevent any delays in your item being processed or being returned to you.

Q) What happens if my watch / jewellery is flagged on the Art Loss Register?

Should a watch / Jewellery Item be flagged in the Art Loss Register Database, your contact details will be passed to the Register to enable them to investigate the circumstances of the match.

Q) How do you value your watches / Jewellery?

At Cushti Watches, our meticulous process involves real-time market value assessments for all watches and Jewellery, both in purchase and sale, ensuring that our pricing is consistently attractive.

If you have any questions, please get in touch, as we love nothing more than talking gems, jewellery and watches.